Management Team
Bob Davis, Executive Vice President and Chief Operations Officer
Brad Campbell, Director of Sales
Tanya Packer Fillmore, Director of Business Development
Russell Sawyer, Director of Training
Crystal Weirth, Director of Operations
Teri (Ikehara) Wilkinson, Director of Technology
Bob Davis, Executive Vice President and Chief Operations Officer
As Chief Operations Officer, Bob offers JHA Payment Processing Solutions extensive hands-on experience spanning over 25 years in payment processing, payment operations, and customer service. Bob is responsible for overseeing the corporate operations of JHA Payment Processing Solutions to include information technology, customer service, project implementation, risk management, and education. He is also instrumental in defining the corporate strategy, development, and delivery.Coming to Payment Processing Solutions in 1992, Bob first served as the customer service supervisor, with additional responsibilities in implementation coordination, training, sales, and technical writing. Prior to Payment Processing Solutions, he had eight years of experience with Bank of America, where he supervised the card embossing, credit lending, and customer service departments.
Bob did his undergraduate work at the University of Washington.
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Brad Campbell, Director of Sales
Brad manages the nationwide sales team at JHA Payment Processing Solutions. In this role, he focuses on developing and retaining customers, emphasizing a strong customer service ethic.Brad's years of experience in the payment industry provide in-depth expertise in management, sales, operations, and marketing.
Joining JHA Payment Processing Solutions in 1997, Brad initially served in a variety of roles, handling implementations, training, sales, and acting as data processor liaison. Prior to Payment Processing Solutions, he served as Vice President of Operations and Vice President of Sales at Americard. At Equifax/First Security Processing Service, Brad was a Sales and Marketing Manager, while also managing the implementations and transmission departments. He also served at Assistant Vice President of Sales, Marketing, and Operations with First Security Processing Service.
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Tanya Packer Fillmore, Director of Business Development
Tanya's responsibilities include expanding JHA Payment Processing Solutions' solution offerings and researching and exploring new business opportunities, with a specific focus on payment processing. She also manages internal computer services projects, participates in steering committees, and advises on development projects.With 15 years of card processing business experience, Tanya has been involved in a wide variety of project management and business development activities.
Tanya joined JHA Payment Processing Solutions in 1998 as implementation coordinator, handling conversions and new product installations. She went on to manage technical support, project management, and programming before taking on her current position. Prior to Payment Processing Solutions, she was an implementation coordinator, customer service representative, and customer service team leader for Equifax/First Security Processing Services.
She holds a bachelor's degree in business information systems from the University of Phoenix.
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Russell Sawyer, Director of Training
Russell is responsible for training customers on the use of JHA Payment Processing Solutions' PowerLink processing systems, chargeback procedures, and the use of fraud prevention techniques. His team provides onsite training at customer sites; develops and creates regional training sessions across the U.S.; and manages training sessions at Payment Processing Solutions' annual symposium, the Payment Processing Solutions Family Reunion.His background includes many years of experience with banks, credit unions, and card processing.
Russell has been providing training expertise to JHA Payment Processing Solutions since 1997. Prior to Payment Processing Solutions, he was employed by Lacamas Credit Union. He served in new accounts, member services, and Visa services before becoming manager of the Vancouver, Washington branch. Russell has also worked for Union Bank of California and the Bank of America.
Russell is a graduate of Washington State University.
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Crystal Weirth, Director of Operations
Crystal oversees Risk Management, Visa, and MasterCard Services, ATM Card Services, and Card Rewards. She is closely involved in the development of new customer services and products.With more than 12 years at JHA Payment Processing Solutions, Crystal has considerable experience with product development, quality assurance, and customer services.
Crystal started with Payment Processing Solutions in 1994, and became instrumental in enhancing the PowerLink interface and ensuring excellent customer service standards. She also worked with training and implementations. As the company grew, Crystal took on the management of the credit and ATM card services teams, the fraud prevention group, and card rewards. Before coming to Payment Processing Solutions, she was employed by Kitsap Federal Credit Union.
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Teri (Ikehara) Wilkinson, Director of Technology
Teri is in charge of carrying out the company's objectives and strategies as they relate to IT projects. She manages the Programming, Projects, Quality Assurance, and Business Analysis teams. She determines the methodology of projects, maintains their quality, and assures their timely completion.Teri has more than 20 years of experience managing large-scale projects and leading IT departments. This includes significant knowledge of transaction and ATM processing. She has a strong background in business needs analysis and strategic and financial planning. Prior to JHA Payment Processing Solutions, Teri was Vice President and Manager of the Delivery Systems Group at the Bank of Hawaii.
Teri is a graduate (and ardent supporter) of Notre Dame where she earned a bachelor's degree in computer science and a master's degree in electrical engineering.
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