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Customer Service
Get the technology you need and service you deserve.Customer service is the driving force behind all we do. Individual, detailed attention is our hallmark. Your service begins when an implementation expert arrives to guide your start-up. From that point forward, consistent communication, phone help, training, and on-going personalized assistance are part of being in the Payment Processing Solutions family. A few examples of our commitment to customers:
- JHA Payment Processing Solutions' extensive work with the major data processors assures that our system works together with theirs. We go the extra mile to assure an easy transition to our system.
- Payment Processing Solutions takes an active role in helping customers build and grow their card programs.
- Our Customer Service department is ready to help with a variety of needs, such as:
- Providing expert chargeback services.
- Giving assistance with our processing system, including setting up new users.
- Helping with system security procedures.
- Advice and assistance with reports and reporting options.
- Interpreting card inventory reports and setting up automated re-order thresholds.
- Our Customer Advisory Council is comprised of representatives from financial institutions. The council reports to us on current needs and trends. Our solutions are tailored to these real-life requirements.